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B&B Policies
 
Check In: 14:00 Check Out: 12:00

Early Arrival: Please feel free to arrive as early as 09:00. (We'll hold your bags and show you the Guest Lounge in case your room isn't prepared for early arrival.)

Late Arrival: In case of a late arrival (after 21:00), please advise us by email, fax or phone so we may make arrangements show you to your room.

Late Check-Out: If your room is available, late check-out can be arranged until 19:00 (There is a €20.00 charge for check-out's later than 12:00)

Smoking: For the safety of everyone, and the comfort of our non-smoking guests that follow you, we do not allow smoking in the rooms or in the Guest Lounge. However, smoking is allowed on our balcony where we provide ash trays.

Breakfast: a continental breakfast is included and provided at your leisure anytime from 07:00 to 13:00 in the Guest Lounge or on our balcony.

Music & Video: Feel free to bring your CDs or DVDs to play in your room or in our Guest Lounge, but please keep in mind that our other guests may rather sit quietly and read (or even nap!) Please do not play any CD or DVD so loud so that it can be heard outside of your room after 23:00.

Pets & Children: We apologize, but we can not accept any pets or guests under the age of 16.

Reservation and Cancellation Policies

As you may imagine, due to our intimate size, changes or cancellations can affect us significantly... therefore, we must strictly adhere to the following Reservation and Cancellation Policies.

Reservations

A minimum of one night's deposit is required within 24 hours (1 day) of booking your reservation; the remainder is due in cash upon check-in. It's been our experience that our guests prefer to use their credit card to pay their deposit so we use PayPal, which allows our guests to send us their deposit using Visa, MasterCard or American Express (and, from most countries, a debit card or an electronic check). From within the Eurozone, guests may also send their deposit by bank transfer. As we do not accept credit cards, please note that all guests must pay cash for the balance of their stay when they arrive. Alternatively, guests may pay the balance of their stay with their credit card using PayPal up to 7 days before arrival.

Cancellations

If cancelled up to 14 days before the date of arrival, the deposit is refundable.

If cancelled later or in the case of No Show or No Notice: NO REFUND

Incidental Check Out (i.e. checking out earlier than the reserved nights for ANY reason):

One night penalty for reservations of six nights or less. Two nights penalty for reservations of more than six nights. The penalty is deducted from the remainder of nights that the guest has paid for but not used. Refunds will be processed within 14 days using the same method that the guest used to send their original deposit.

A minimum number of nights and/or a larger deposit may be required during high season, holiday periods or for special events. If this is the case, you will be notified upon confirmation of your reservation. For any further information about My Rainbow Rooms, Lisbon's finest private gay Bed & Breakfast, please email, fax or telephone us and we shall be happy to help you.
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